Return & Refund Policy

Last updated: 11/28/2025

Overview

Thank you for shopping at Forever Free Merch. Many of our items are custom-made or personalized, so our policy is structured to protect both you and our production process.

Non-Custom Items

• Returns accepted within 14 days of delivery.
• Item must be unused, unwashed, and in original condition.
• Customer covers return shipping unless the error was ours.
• Refund issued after inspection.

Custom & Personalized Items

Custom, engraved, or personalized items are final sale unless:

• The item arrived damaged
• The engraving does not match the approved design
• We made an error in production

Customer mistakes (incorrect spelling, dates, names) cannot be refunded.

Customer-Provided Items

Items you bring or mail in for engraving are handled under a signed waiver. Forever Free Merch is not responsible for:

• Pre-existing damage
• Material defects
• Unknown reactions to laser engraving
• Coating inconsistencies

Exchanges

Size exchanges available for non-custom apparel within 14 days. Customer covers return shipping unless the error was ours.

Refund Amount

Refund covers the product price + tax. Original shipping is not refundable.

Start a Return

Email us at support@foreverfreemerch.com with:

• Order number
• Your name
• Reason for return
• Photo of the item (if applicable)